Consistent, useful content builds trust long before a seller calls. Here are ideas that work, and a routine…
7 August 2026 · Media Team · 3 min read
Sellers deciding which agent to invite for a valuation often call two or three agencies. If your line rings unanswered while your agents are at viewings, that mandate may go elsewhere. AI voice agents make sure every call is answered.
A natural-sounding voice greets callers, explains it is an automated assistant and asks how it can help.
Is the caller buying, selling or renting? Which property or area? What is their timeline? The agent captures the answers.
Valuations, viewings or callbacks are booked into the right agent’s calendar, with confirmations sent by WhatsApp or SMS.
A seller ready to list can be flagged for an immediate callback, with a summary sent to the agent’s phone.
EVERY CALL BECOMES A RECORD
Each call is summarised and logged, so nothing depends on someone remembering to write down a phone number.
Tenants calling about maintenance after hours can report issues, get urgent matters escalated and receive a reference number.
Callers are told they are speaking to an automated assistant and whether the call is recorded. Recordings and summaries are stored securely with clear retention rules.
The CloudST Voice Agent can take calls after hours only, or whenever your team does not answer within a set number of rings. It is part of our Scale package or available on its own.
FREE 15-MINUTE DEMO
Tell us where leads slip through. We will show you exactly which CloudST agent fixes it, on your listings, your areas and your workflow.
KEEP READING
Consistent, useful content builds trust long before a seller calls. Here are ideas that work, and a routine…
A CRM only works if the data gets into it. Connecting chat, calls and calendars means every lead…
Portals are essential for reach, but they are rented space. Here is how agencies can balance portals with…