CloudST is a trading brand of SineThamsanqa Business Solutions. We collect as little personal information as possible, use it only to serve your enquiry, and never sell your data.
Last updated: September 2026
When you contact us — via a website form, WhatsApp, email or a demo call — we receive your name, contact details and whatever you tell us about your business. Our chat and voice agents may process conversation content to answer you, qualify your enquiry and book appointments. We do not collect information you do not provide.
Only to respond to your enquiry, prepare a demo or proposal, deliver a pilot or service you bought, and meet legal duties. We rely on your consent (given when you submit a form or continue a conversation) and our legitimate interest in running our business.
Demo calls, voice-agent calls and support chats may be logged or recorded for quality, training and dispute purposes. Where recording happens we will tell you first and proceed only with your consent. You may ask us to stop at any time.
We do not sell personal information. It is shared only with our own hosting, email and communication providers as needed to operate, and with a client you enquired through (for example, an agency whose chatbot you used). Data is stored securely and retained only as long as needed — then archived or deleted.
Under POPIA you may ask what we hold about you, correct it, object to processing, or request deletion. Send any such request via our contact page and we will respond within a reasonable time. You may also complain to the Information Regulator of South Africa.
We send marketing only with your opt-in consent, and every message includes a simple opt-out. Enquiry responses about your own request are not marketing.
If our practices change we will update this page and the date above. Material changes will be highlighted on the website.
