How we help South African real estate agencies and property managers capture, qualify and update leads 24/7 — our products, packages, process, pricing guide and straight answers, in one place.
ABOUT CLOUDST
CloudST is the trading brand of SineThamsanqa Business Solutions, a South African technology company serving local businesses since 2016. After years of building websites, chatbots and automations for SMEs, we now focus on one industry: real estate.
We help agencies and property managers respond faster, qualify better and keep clients updated without adding admin — using AI chatbots, voice agents, digital agent cards and PropConnect journey updates that we set up and run for you.
“SineThamsanqa” carries the meaning of grace and good fortune — the standard we hold ourselves to with every client.
CloudST helps real estate agencies and property managers capture, qualify and update leads 24/7 using AI chatbots, voice agents and workflow automation — so no lead is missed and no client is left in the dark.
To give every South African agency — from a two-agent boutique to a national franchise — a dependable 24/7 front desk that turns more enquiries into viewings, mandates and happy clients.
To be recognised as South Africa’s practical AI automation partner for real estate and property management: WhatsApp-first, mobile-first and POPIA-aware.
PRODUCTS
Start with one product, or combine them into a complete 24/7 front desk. We handle the setup — you provide listings and branding.
AI chatbot for your website and WhatsApp
Loaded with your listings, it answers price, area, bedroom and availability questions, checks budget and pre-approval, and books viewings — day or night.
BEST FOR
Agencies with active portals and WordPress sites
From R5 000 setup · R1 500–R4 500 / month
Answers the calls your team misses
Picks up after hours and when agents are busy, qualifies the caller, books the appointment and routes hot leads to the right agent.
BEST FOR
Agencies and property managers with high call volumes
From R10 000 setup · R2 500–R7 500 / month
Mobile digital business card for every agent
A branded mobile page per agent with live listings, WhatsApp button, appointment booking, QR code and save-to-phone contact.
BEST FOR
Individual agents, boutique teams and franchises
From R1 500 setup · R99–R299 / month
Client journey updates after OTP
Keeps buyers and sellers informed through OTP, bond, transfer and handover with automatic WhatsApp, SMS and email milestones.
BEST FOR
Agencies that want fewer “any news?” calls
From R15 000 setup · R3 000–R10 000 / month
Tenant, maintenance and owner automation
Handles tenant FAQs, maintenance requests, lease renewals, rent reminders and owner reports — currently rolling out with selected partners.
BEST FOR
Property managers with 50+ units
From R20 000 setup · R5 000+ / month
Custom automation for your office
Follow-ups, CRM updates, emails and admin tasks automated around the way your agency already works.
BEST FOR
Any agency with repetitive admin
From R5 000 setup · R1 000+ / month
Show listings anywhere on your site
Shortcode plugins that display your property listings on any WordPress page in different styles — and feed the Listing Assistant.
BEST FOR
Agencies running WordPress websites
Licence or included in packages
Most agencies begin with the 30-day pilot: the Listing Assistant, five Agent Cards and basic automation. Tell us where leads slip through and we will recommend the right mix.
Pricing is a guide and depends on agency size, integrations and volume. Custom integrations and usage costs such as voice minutes or WhatsApp conversation charges are billed separately.
PACKAGES
Every package is a once-off setup fee plus a monthly fee that covers hosting, support and minor updates.
LAUNCH
R1 500+ setup
plus R99–R299 / month
GROWTH · MOST POPULAR
R5 000+ setup
plus R1 500–R4 500 / month
SCALE
R10 000+ setup
plus R2 500–R7 500 / month
ENTERPRISE
Custom scoped quote
multi-branch · reporting · SLA
LOW-RISK WAY IN · 30-DAY REAL ESTATE AI PILOT
Includes the Listing Assistant chatbot, five Agent Cards and basic workflow automation. We measure leads captured, response times and hours saved — then you decide whether to scale.
WHO WE SERVE
If your enquiries arrive after hours, on WhatsApp and faster than your team can reply, CloudST is built for you.
5–50 agents, residential or commercial
Missed after-hours leads, slow follow-up and admin overload.
2–10 agents, owner-run
Affordable automation and a professional image that punches above their size.
Regional or national networks
Consistent lead capture, reporting and client experience across branches.
Managing 50+ units
Tenant communication, maintenance requests, renewals and owner reporting.
Running small sales teams
Qualified leads, booked appointments and agent accountability.
Building a personal brand
A digital Agent Card, live listings and instant WhatsApp enquiries.
We work with agencies and property managers throughout South Africa. Setup is remote, demos run online and support happens on WhatsApp and email — so it makes no difference whether your office is in Sandton, Umhlanga or a small town in the Karoo.
Not in real estate? We focus on property first, but we still consider enquiries from other industries case by case.
CLIENTS ACROSS SOUTH AFRICA, INCLUDING
HOW WE WORK
A simple, done-for-you onboarding process — no technical skills needed on your side.
STEP 01
We map your listings, areas, team, calendar and how enquiries reach you today.
STEP 02
You share branding, listings and contact details — we handle the rest.
STEP 03
We set up the chatbot, voice agent, Agent Cards or PropConnect for your agency.
STEP 04
We test every flow with real scenarios before anything reaches a client.
STEP 05
One practical session for agents and admin, plus a short walkthrough video.
STEP 06
We switch on and watch the first conversations closely.
STEP 07
Monthly reports on leads, response times and viewings, plus ongoing tuning.
SUPPORT
WhatsApp and email, with responses within 24 hours on business days.
REPORTING
Monthly performance report and a quarterly review of what to improve next.
BUSINESS HOURS
Monday – Friday, 08:00 – 16:00 SAST. Your AI agents work 24/7.
REAL-WORLD SCENARIOS
Challenge: Buyers enquire on Property24 and WhatsApp at night and over weekends, and go cold before Monday.
Solution: The Listing Assistant answers within seconds, qualifies budget and timeframe, and books the viewing.
Result: No lead waits until morning, and agents start the day with booked viewings.
Challenge: Sellers call while agents are on viewings, and nobody picks up.
Solution: The Voice Agent answers, qualifies the caller, books a valuation and routes the lead to the right agent.
Result: Every call is answered and summarised for follow-up.
Challenge: Hours go into tyre-kickers who are not pre-approved or ready to buy.
Solution: Automated qualification checks budget, pre-approval, area and timing before an agent is involved.
Result: Agents spend their time on buyers who are ready.
Challenge: Buyers and sellers keep calling for updates during bond approval and transfer.
Solution: PropConnect sends automatic milestone updates by WhatsApp, SMS and email.
Result: Fewer “any news?” calls and happier clients who refer you.
Challenge: Booked viewings do not show up, wasting agent time.
Solution: Automatic confirmations and reminders 24 hours and 2 hours before each viewing.
Result: Higher attendance and fewer empty show days.
Challenge: Repetitive tenant questions and maintenance requests bury the team.
Solution: A tenant assistant answers FAQs, logs maintenance tickets and sends rent and renewal reminders.
Result: Faster responses with less manual admin.
Challenge: New and boutique agents struggle to look established online.
Solution: Digital Agent Cards with live listings, WhatsApp, booking and QR codes for boards and show days.
Result: A polished first impression on every phone.
Challenge: Principals cannot see how quickly leads are handled or where they are lost.
Solution: Workflow Agents sync conversations to your CRM and send monthly reports on leads, response times and viewings.
Result: Clear numbers to manage agents and grow the agency.
STRAIGHT ANSWERS
We build and run AI chatbots, voice agents, digital agent cards, PropConnect journey updates and workflow automation for South African real estate agencies and property managers — so you capture, qualify and update leads 24/7.
Most chatbots answer FAQs and stop. Ours qualify, book viewings, update your CRM and follow up on WhatsApp — and hand over to a human with full context. We can also integrate with or improve what you already have.
One lost sale or mandate usually costs more than a pilot. Start with Agent Cards or the 30-day pilot (R7 500 once-off + R2 500), prove the results, then scale. No bloated retainers.
Most setups go live within days to two weeks, depending on the products and integrations. You provide listings, branding and calendar access; we configure, test and train your team.
No. We handle the setup and start simple — usually with a chatbot on your website and WhatsApp — and grow from there.
Yes. CloudST is WhatsApp-first and connects to calendars, email and popular CRMs. Custom integrations are quoted separately before work begins.
We are POPIA-conscious by design: we collect the minimum data needed, capture consent on chat and voice, and use information only to serve your enquiries. See our Privacy Notice for details.
Setup fees are due before the build starts; monthly fees are payable in advance and cover hosting, support and minor updates. Usage costs such as voice minutes or WhatsApp conversation charges and custom integrations are billed separately.
Yes. Monthly services cancel on one calendar month’s written notice. Setup and pilot fees are non-refundable once the build has started. See our Terms of Service.
Your branding, listings and content stay yours. Our platform, agent frameworks and templates are licensed to you while your subscription is active.
Yes. Every setup includes team training and a walkthrough video. Support runs on WhatsApp and email with responses within 24 hours on business days, plus monthly reports on retainer packages.
Absolutely. We serve agencies and property managers throughout South Africa — setup is remote, demos are online and support runs on WhatsApp and email.
CONTACT
Tell us where leads slip through and we will show you exactly which CloudST agent fixes it — on your listings, your areas and your workflow.
No spam, ever. By enquiring you agree we may contact you about your request (POPIA).
